Surf these sites: Customer Care Institute (CCI) -- CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions. Customer Satisfaction Measurement Association -- An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company. Help Desk Institute (HDI) -- HDI provides targeted information about the help desk and customer support industry. ICSA Southern California Chapter -- The Southern California chapter of the International Customer Service Association. Intermountain International Customer Service Association -- Regional organization focusing on the intermountain areas of Utah. International Customer Service Association -- ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research. Pittsburgh Help Desk Institute (HDI) -- A forum for professional networking and leadership in technical support and customer service. Quality Assurance Consultants -- Specialists in mystery shopping and cost controls. The Association of Support Professionals -- The Association of Support Professionals is a national organization dedicated to the advancement of the software support profession. Members can join local chapters where they can share ideas, insights, and experiences with their colleagues.
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