Surf these sites: Alliance for Redesigning Government -- Excellent resource centre for parties interested in the "Re-invention" process in America. Centre for Strategic Process Innovation -- Management research and consulting group specialising in strategic planning and business process re-engineering in the public sector in Singapore. Updated regularly with articles, book reviews, status of projects in progress, etc. National Performance Review -- Excellent resource detailing the efforts of the US government in reforming public sector administration. Office of the Secretary of Defense Quality Management Office -- From US Defense Dept. Extensive Best Practice Database, Library, training materials, Small Business Guidebook and more. Permit Streamlining, process re-engineering, management analysis -- Consultants to government review agencies, providing process analysis and re-engineering, permit streamlining and organization development Public Sector Continuous Improvement Site -- Clemson educational site with major continuous improvement models such as Demings. Sodexho Marriott Services -- Food and Facilities management services to corporate, healthcare and education markets. The Balanced Scorecard Institute -- Collection of literature on the application of the "Balanced Scorecard" approach in the public sector in the US. US State-Local Gateway -- Rich source of material on re-engineering and public sector best practices across the US. management.gov -- Supporting government-wide efforts to apply Quality Management principles, improve customer service, educate government employees and students on Quality Management practices and more. Specific to the American Dept of Defense, although many of the articles and resources are fairly useful for general application.
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